Shipping
What areas do you ship to?
We currently ship within the United States only. We're evaluating international shipping (including Canada and Mexico) for the future — check back for updates.
How long does shipping take?
Orders are processed within 3–5 business days before they ship. Once shipped, delivery typically takes an additional 3–7 business days depending on your location and carrier. Total time from order to delivery is generally 1–2 weeks.
How much does shipping cost?
Shipping cost is calculated at checkout based on your order size and destination.
How do I track my order?
As soon as your order ships, you'll receive a confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
You may return items within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items, gift cards, and worn items cannot be returned.
How do I start a return?
Email us at support@tide-forge.com with your order number and the item(s) you'd like to return. We'll confirm and send return instructions.
Who pays for return shipping?
You're responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in those cases, we cover it.
When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Original shipping charges are non-refundable.
Can I exchange an item instead of returning it?
Yes — email us at support@tide-forge.com and we'll help set up an exchange, subject to availability.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery at support@tide-forge.com with photos of the issue, and we'll arrange a full refund or replacement.
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
Email us as soon as possible at support@tide-forge.com. We'll do our best to accommodate changes or cancellations, but we can't guarantee it once an order has begun processing or shipped.
Contact
How do I get in touch with customer support?
Email us anytime at support@tide-forge.com. We typically respond within 1–2 business days.