Orders and Payment
What payment methods do you accept?
TideForge accepts major credit and debit cards. Shop Pay, Apple Pay, Google Pay, and PayPal are also available when supported by the customer's device and checkout session. See Payment information for current details.
Can I change or cancel an order?
Email orders@tide-forge.com as soon as possible. We will review the request, but changes or cancellations may not be possible once processing or shipping has begun.
Shipping
Where does TideForge ship?
TideForge currently ships within the United States. See Shipping information for the current service area and shipping terms.
How long will my order take?
Orders are generally processed within three to five business days. After shipment, carrier delivery is generally estimated at three to seven business days. These are estimates, not guarantees, and may vary by destination, carrier, or high-volume period.
How much does shipping cost?
Available shipping methods and charges are shown at checkout before payment.
How do I track an order?
When tracking is available, it is sent to the email address used at checkout after the order ships.
Returns and Product Problems
What is the return window?
Eligible items may be returned within 30 days of delivery when they meet the condition requirements in our Returns & Refunds policy. Some products may be non-returnable for safety or hygiene reasons; the product page will identify that restriction.
How do I start a return?
Email orders@tide-forge.com with your order number and the item you want to return. Wait for return instructions before sending the item.
Who pays for return shipping?
Customers are generally responsible for return shipping unless an item arrived damaged, defective, or incorrect. Review the Returns & Refunds policy for the current terms.
When will I receive a refund?
Approved refunds are returned to the original payment method after the returned item is received and inspected. Bank or payment-provider processing time may apply. Current timing and exclusions are listed in the Returns & Refunds policy.
What should I do if an item arrives damaged, defective, or incorrect?
Email orders@tide-forge.com promptly with your order number, a description of the problem, and clear photographs when relevant. TideForge will review the order under the current policy before confirming the available resolution.
Products and TideForge Content
Where can I find product sizing, materials, and care information?
Start with the individual product page because details vary by item and supplier. If information is missing, contact support@tide-forge.com before ordering.
Does TideForge design every product it sells?
TideForge's current catalog includes products selected from multiple makers and suppliers. Each product page controls the supported description, materials, features, sizing, and vendor information for that item.
What is the FIELD GUIDE?
The FIELD GUIDE is TideForge's active educational section for practical content about fishing, boating, shoreline time, preparation, and life outdoors.
Contact
How do I contact TideForge?
Visit the Contact page for the correct order, product-support, or privacy address and the contact form. We will review your message and respond as soon as we can.